I hear in my mind, all of these voices. I hear in my mind, all of these words.
This blog will be about my internship… nothing to do with Fidelity by Regina Spektor.
I am a Desktop Service Technician and I work with Technology. It’s a branch/department of the Yukon Kuskokwim Health Corporation. We handle 48 or someother villages on the Yukon-Kuskokwim delta. If ever there’s any technological problems they’d call in to the Service Desk, or write us an e-mail, and we’d create a call ticket. If any of us can handle it right then and there, then the problem will be solved. If unable to do so, we’d create a call ticket. These can be assigned to different branches of the Technologic Department. Departments include: Service Desk, Systems [RPMS, SMS, Kronos], Networking [Hardware, Software], Telephony [ANY telephone issues], Switchboard [Hospital side, they answer all calls that come from outside the YKHC network]. We recently just gone through a little trouble regarding our CIO. D. Maples used to be our CIO, but he resigned without notice. YKHC is hiring a new CIO for our department, but for now, J. Shawler is our acting CIO. Any other given day he’d be my Supervisor, but for now, he’s my Supervisor/CIO. My everyday schedule, during this internship program, goes like this: wake up, get ready, go to class [College Pre-Calculus with Dr. B. Brown from 8 am to 10 am], have my daddy pick me up for work [10 am to 5 pm with lunch from 12 pm to 1 pm], then head back the The Annex. Free time from 5 pm to 7 pm, during this time I’d usually hang out with the ladies and Oscar and whoever else decided to come and see us. At 7, everyone not in the program would be kicked out for “Study Time.” Willie Myers, our tutor, would help us with the lessons assigned for that day. Study Time ends at 9pm, and from then until curfew [11pm on weekdays and 12pm on weekends] is Free time. I’m getting off subject aren’t I? Back to being a Technologist….
I’d answer phones. I’d be out fixing issues. Depending on the Service Desk’s day schedule, we’d be answering phones or out in the field. I haven’t yet been assigned to go to one of the villages that we support, but hopefully that will happen soon. One of our upcoming projects is to switch over all PC’s from Windows 2000 to Windows XP and Office 2000 to Office 2003. It’ll take us a while because of all the village travel that we’ll have to do.
What I like best about working at Technology is the people. They’re comfortable to be around and usually always have a smile on their face. It’s hard to feel awkward, angry, sad, uncomfortable, or any other negative feeling when you work with people such as the ones I do.
Love life. Just love it.
